7tk10 Privacy Policy — Your Information Is Our Responsibility
Keeping your personal information secure is our top priority. This policy explains in detail how 7tk10 collects, uses, and safeguards your data.
Introduction and Scope
This privacy policy is issued by the organization that operates the 7tk10 platform ("we", "us", or "7tk10"). It describes what types of information we collect when you use 7tk10's website, mobile version, or any other related services, how that information is used, and what rights you have.
By creating an account on this platform or by continuing to use our services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact us at [email protected].
What Information We Collect
7tk10 collects several types of information. These are described by category below:
2.1 Personal Identification Information
When you register with 7tk10 or verify your account, we collect the following information:
- Full name (in Bengali and English)
- Date of birth (for age verification)
- National ID card or passport number (for KYC verification)
- Email address
- Residential address
- Occupation and source of income (when required)
2.2 Financial Transaction Information
To ensure secure financial transactions, we collect:
- Deposit and withdrawal transaction history
- bKash, Nagad, Rocket, or bank account numbers (in partially masked form)
- Transaction amount and time
- Balance and bonus usage history
2.3 Technical Information
When you use our platform, the following information is collected automatically:
- IP address and device type
- Browser name and version
- Session start and end time
- Page navigation patterns and click data
- Information from cookies and local storage
2.4 Gaming Activity Information
- Game history and betting records
- Bonus claims and wagering history
- Responsible gaming settings and limits
Purpose of Data Use
7tk10 uses your information only for specific and legitimate purposes. The main purposes for which your personal information is used are as follows:
Account Management
Your information is used to create, verify, and manage your account. This information is essential for completing the KYC process.
Financial Transaction Processing
Your information is used to ensure secure deposits and withdrawals via bKash, Nagad, and Rocket, and to prevent fraud.
Customer Support
Your information is used to provide 24/7 live chat support in Bengali and to resolve issues.
Security and Compliance
Necessary information is retained to comply with anti-money laundering (AML) and counter-terrorism financing regulations.
Service Improvement
Your usage patterns are analyzed to improve the platform's functionality and user experience.
Responsible gaming
Your information is used to detect unusual gaming behavior and ensure compliance with responsible gaming guidelines.
Data Sharing and Third Parties
7tk10 never sells your personal information for commercial purposes. However, in certain circumstances, information may be shared with trusted third parties:
4.1 Payment Processors
The minimum information required to process bKash, Nagad, Rocket, and bank transfer transactions is shared with the relevant payment service providers. This information is used solely to complete transactions.
4.2 Identity Verification Services
Necessary documents may be shared with accredited identity verification service providers to complete the KYC (Know Your Customer) process. This process is fully secure and encrypted.
4.3 Legal Obligations
Information may be provided to the relevant authorities in the event of a court order, a request from an investigative body, or applicable legal obligations.
4.4 Technology Service Providers
Limited information may be shared with contracted technology partners for cloud storage, analytics, and security services. These partners operate under strict confidentiality agreements.
Cookies and Tracking Technologies
7tk10 uses cookies and similar technologies to operate the platform smoothly. Cookies are small text files stored in your browser that help improve your browsing experience.
5.1 Types of Cookies We Use
- Essential Cookies: Essential for maintaining login sessions, security verification, and core functionality.
- Functional Cookies: Used to save your language preferences, display settings, and personalized experience.
- Analytics Cookies: Collect anonymous statistics to help us understand which parts of the platform are used most.
- Security Cookies: Prevent fraud and unauthorized access.
5.2 Cookie Controls
You can delete cookies or stop accepting new ones at any time by changing your browser settings. Please note that disabling cookies may prevent some features of our platform from working properly.
Data Security Measures
7tk10 has implemented industry-standard technical and administrative measures to protect your information. Our security framework operates at the following levels:
SSL Encryption
All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
Database Security
Stored data is encrypted. Passwords are never stored directly — they are kept only in hashed form.
Access Controls
Only authorized personnel have access to specific data. All access logs are retained and monitored.
Regular Audits
Regular internal and external security audits are conducted to ensure the effectiveness of security measures.
6.1 Steps Taken in the Event of a Data Breach
If a data security breach occurs that is likely to affect your rights and interests, we will notify you by email as quickly as possible. We will also inform the relevant authorities in accordance with applicable regulations.
Data Retention Period
We retain your information only for as long as it is needed to fulfill the purpose for which it was collected, or as required to meet legal obligations.
- Account Information: For as long as the account is active and, after closure, for the period required by law.
- Financial Transaction Records: For the period required under financial regulatory rules.
- Gaming History: For the period required for responsible gaming monitoring and dispute resolution.
- KYC Documents: For the period specified under applicable regulations.
- Session Logs and Technical Data: For the period required for security analysis.
Once the retention period expires, your information is securely deleted or anonymized.
Your Privacy Rights
As a 7tk10 user, you have the following rights regarding your personal information:
8.1 Right to Access Your Information
You may request to know what information we hold about you at any time. To make this request, email us at [email protected].
8.2 Right to Correct Your Information
If the information we hold about you is inaccurate or incomplete, you may request a correction. Some information can be updated directly from your account profile.
8.3 Right to Request Deletion
In certain circumstances you may request that your personal information be deleted. Please note that some information may not be possible to delete due to legal obligations.
8.4 Data Portability
You may request a copy of the information you have provided in a structured, machine-readable format.
8.5 Objection to Processing
You have the right to object to the processing of your information for specific purposes. Please contact us directly regarding this.
Protection of Minors
7tk10 is intended solely for users aged 21 or older. We do not knowingly collect information from anyone under the age of 21.
If we become aware that a minor has opened an account on our platform or that we have collected their information, we will immediately close that account and delete all related information.
If you believe a minor is using our platform, please notify us at [email protected]. We will take appropriate action immediately.
Policy Changes and Updates
7tk10 reserves the right to update this privacy policy from time to time. The policy may be revised if there are changes to the nature of our services, applicable laws, or our data processing practices.
If any significant changes are made, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A notice will be displayed on the homepage of the website.
- The "Last Updated" date at the top of this page will be changed.
If you continue to use the platform after any changes, you will be considered to have consented to the updated policy. If you do not agree to the new policy, you may request to close your account.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please reach out to us through any of the following channels:
Privacy-Related Contact
Live Chat: 24/7 support in Bengali — our support team is available around the clock
Email: [email protected]
Response Time: Available around the clock — BST (UTC+6)
Please clearly mention the privacy-related request in the subject line of your email.